Concerns & Complaints
If families, persons served, or staff have concerns, complaints, or grievances, there are several means to have these issues addressed. Moreover, HomeCare Management Corporation welcomes your concerns and under no circumstances will the person reporting a concern be retaliated against.
For Persons Served and Families
HomeCare Management Corporation is eager to hear any complaint that a person served, or a community member may have about its services. Complaints may be made to anyone, at any level, in the corporation. You may also contact the following:
Chief Executive Officer
MCO contact information;
Disability Rights, NC
EMPLOYEE GRIEVANCE PROCEDURE (Tech Manual Amendment 11/30/18)
We believe our employees are our most important asset. We need your help to ensure we have a positive, healthy, ethical work environment for the people we employ and for the people we support. Every employee shall have the right to present a grievance according to this procedure, with or without a representative, free from interference, coercion, restraint, discrimination, penalty, or reprisal.
Step One: An employee should file a grievance, either orally or in writing, with his or her immediate supervisor within ten (10) days of the date of the incident giving rise to the grievance. The immediate supervisor shall meet with the employee within five (5) working days of receipt of the grievance and attempt to resolve the grievance informally. If informal resolution fails, the immediate supervisor shall issue a written decision on the grievance no later than five (5) working days following the meeting.
Step Two: If the employee wishes to pursue the grievance after Step One, he or she may file the grievance orally or in writing with the Director of Operations of HomeCare Management Corporation. Written statements may be requested for clarification. The Director of Operations will issue a written decision on the grievance no later than five (5) working days after receipt of requested written statements. If complainant remains unsatisfied, they are encouraged to utilize the Ethics Point Platform.
If preferred, employees can bypass the grievance procedure and submit anonymous information directly into our Ethics Point system:
HomeCare Management Corporation is committed to ensuring the highest quality of care for the people we serve, and a positive work environment for our staff. If you observe any unethical, unsafe, or unprofessional behavior in the workplace that cannot be resolved through supervisory channels, we encourage you to call:
Or, you can file a report via the web:
NAVEX/Ethics Point is an outside company, and all reports are 100% anonymous.